FAQs

What Shipping Methods Are Available?

Currently we ship only using Australia Post.

Do you ship internationally?

We are shipping to Australia and New Zealand only at this time. Please contact us for other destinations and we can provide shipping fees.

For New Zealand customers: We have set the shipping cost at the 500gm-1kg price. We will refund any excess shipping once we pack and weigh your order. Current AusPost prices for shipping to New Zealand are (in AUD):

• Up to 205gms – $15.90
• 250 to 500 gms – 19.15
• 500gms to 1kg – $25.75

Customs and import taxes

Customers are responsible for any customs and import taxes that may apply. We are also not responsible for delays due to customs.

Processing times

Your order will be processed within 1-3 business days.

How long will it take to get my package?

We do our best to meet these shipping estimates, but can’t guarantee them. At certain times of the year like Christmas and other holidays there are often delays so we encourage you to order as early as possible if you need your purchases within a certain timeframe.

Actual delivery time will depend on the shipping method you choose.

Please refer to the Australia Post website for further information on shipping times.

• Australia, New Zealand and Oceania: 3-7 business days
• North America: 9-15 business days
• Europe: 9-15 business days
• Asia Pacific: 7-12 business days
• Latin America and the Caribbean: 10-20 business days
• North Africa and the Middle East: 10-20 business days
• Sub-Saharan Africa: 10-20 business days

What Payment Methods Are Accepted?

We accept the following payment methods:

> All debit and credit cards

> PayPal

> Afterpay

What Is Afterpay?

Afterpay is a payment service that allows you to enjoy what you want now, and pay for it in four equal payments later. The best part is, the payments are interest free.

To use Afterpay shop online as normal and choose Afterpay as your payment method at the checkout. You’ll then be directed to the Afterpay website.

If it’s your first time using Afterpay, you’ll need to register. Then you’ll complete your purchase and receive a confirmation email from both us and Afterpay.
Afterpay orders are delivered as per our delivery timeframes and are subject to our Returns Policy.

For further information Afterpay see www.afterpay.com

Do I need an account to place an order?

You can make purchases as a guest without signing up for an account. We recommend signing up for an account on the My Account page so you can keep track of your orders and receive exciting offers from us.

Who should I to contact if I have any queries?

Please contact us through our online contact form or by email to info@bhumiandpari.com

Can I cancel or change my order?

Please ensure that you order carefully as no cancellations or changes to orders will be accepted. For further information see our Terms & Conditions.

How do I track my order?

Only orders that have paid for tracking will be provided with tracking details. You can track your order by using the Order Tracking page. You will need your Order ID and the email address you used to place the order.

How can I return an order?

Should there be a fault with your order please contact us by email to info@bhumiandpari.com within 7 days of receiving your order to seek a return. We will provide you with further information at that time on how to return your faulty items.

You will also need to return the faulty items to us for the return in the following timeframe:

> 14 days for domestic (Australian) orders
> 28 days for international (not Australian) orders

For further information see our Returns Policy